[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default”][et_pb_column _builder_version=”4.27.0″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font_size=”24px” text_font=”|||on|||||” text_orientation=”center” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
Refund and Returns Policy<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”|300|||||||” text_font_size=”16px”]<\/p>\n
Refund Policy<\/strong> <\/p>\n Refund Method and Timing<\/strong> <\/p>\n Cancellation Policy<\/strong> <\/p>\n Customer Support<\/strong> <\/p>\n Special Considerations<\/strong> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Refund and Returns PolicyRefund PolicyItems can be returned within 30 days of purchase.Please know that the 30 days time period begins the day customer receives the item(s).Items must be returned in a like-new condition.Items that are damaged, unsanitary, dented or scratched may be denied a return or partially refunded.Items must be returned with all accessories […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":927,"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/927"}],"wp:attachment":[{"href":"https:\/\/den-ga.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Items can be returned within 30 days of purchase.Please know that the 30 days time period begins the day customer receives the item(s).
Items must be returned in a like-new condition.Items that are damaged, unsanitary, dented or scratched may be denied a return or partially refunded.
Items must be returned with all accessories and in original packaging.If items or packaging is missing, or if item is damaged during return shipping because it wasn\u2019t packaged correctly, Den-ga.com may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.<\/p>\n
With a few exceptions, customers will be reimbursed for returned items via the original payment method.
Once the return is received and reviewed, allow 7-14 business days for the refund to be processed.Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
Option to exchange for the same item is available.<\/p>\n
Cancellations must be communicated in writing to dengaArtFrames@gmail.com.
If a cancellation is requested prior to the item being shipped, customer will receive a full refund.
If a cancellation is requested after the item is shipped, customer will receive a refund on the item but NOT the shipping charges and\/or restocking fees.<\/p>\n
Please direct all support and troubleshooting inquires to dengaArtFrames@gmail.com Please allow, 1-2 business days for response.
Please do not use social media to initiate inquiries related to support. Our social media team does not handle support related matters.<\/p>\n
Damaged, defective or incorrect items \u2013 Upon receipt of an item that is damaged in shipping, defective or that is not the product you ordered, please return it during the return and exchange time period. den-ga.com will arrange for a replacement.<\/p>\nOverview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n