Refund Policy
Items can be returned within 30 days of purchase.Please know that the 30 days time period begins the day customer receives the item(s).
Items must be returned in a like-new condition.Items that are damaged, unsanitary, dented or scratched may be denied a return or partially refunded.
Items must be returned with all accessories and in original packaging.If items or packaging is missing, or if item is damaged during return shipping because it wasn’t packaged correctly, Den-ga.com may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Refund Method and Timing
With a few exceptions, customers will be reimbursed for returned items via the original payment method.
Once the return is received and reviewed, allow 7-14 business days for the refund to be processed.Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
Option to exchange for the same item is available.

Cancellation Policy
Cancellations must be communicated in writing to dengaArtFrames@gmail.com.
If a cancellation is requested prior to the item being shipped, customer will receive a full refund.
If a cancellation is requested after the item is shipped, customer will receive a refund on the item but NOT the shipping charges and/or restocking fees.

Customer Support
Please direct all support and troubleshooting inquires to dengaArtFrames@gmail.com Please allow, 1-2 business days for response.
Please do not use social media to initiate inquiries related to support. Our social media team does not handle support related matters.

Special Considerations
Damaged, defective or incorrect items – Upon receipt of an item that is damaged in shipping, defective or that is not the product you ordered, please return it during the return and exchange time period. den-ga.com will arrange for a replacement.